Refund policy
You have 30 days to change your mind
You may return an item within 30 days of receiving it, without giving a reason. This goes beyond the 14-day statutory withdrawal period.
How to proceed:
- Email us at ruedebretagneparis@gmail.com with your order number and the item concerned.
- Return the item within 14 days of your message, to: Rue de Bretagne, 3, rue Meynadier, 75019 Paris.
- The item must be complete, unworn and in good condition, in protective packaging.
Return costs: you bear these costs, unless the item is defective or we have made an error in your order: in these cases, we pay for the return.
Refund: within a maximum of 14 days of your request, upon receipt of the item (or proof of dispatch), using the original payment method. Initial delivery charges are refunded (up to the cost of standard delivery).
Exchanging a colour or model: email us and we will find the simplest solution together.
Defective product
A manufacturing defect? All our products are covered by the 2-year statutory guarantee of conformity. Email us with photographs: we will repair, replace or refund the item at no cost to you.
Exceptions
Our pieces are not personalised: all our items may be returned under the conditions above.
Repairs
We repair our pieces. Email us with photographs: we will propose a solution and, for work outside the guarantee, a quote.